Your questions - Our answers

Top 4

Why am I not getting the verification text message?

That’s weird! There are three things you can check yourself:

- Is your phone number entered correctly in the contract?

- Is the country code correct?

- Do you have reception? By reception we’re not referring to wifi or 3G/4G, but rather if you can receive text messages or phone calls at all?

If you can tick all three boxes, the fault is probably on our end. Contact us through the chat function in the lower right corner or at support@swiftcourt.com and we’ll help you out!

Where can I find my contract?

You’ll find your contract when you log into your account on app.swiftcourt.com. We store it for 2 years, keeping it fed and warm (but, of course, first and foremost: completely safe from manipulation).

If your counterparty shared a contract with you, you’ll find it by clicking the link in the email we sent you. Didn’t receive an email? See the why haven’t I received the link my counterparty shared with me? question below!

Once the contract has been signed by both parties, you can always find it as a downloadable PDF-file in the email we’ve sent you.

We want three people to sign the contract, is that possible?

At the moment we only offer contracts that are signed by two parties, no more – no less. But don’t think we haven’t heard you, we are looking into developing multiparty signing as a future feature!

The easiest way to get past this hurdle is issuing a power of attorney and thereby giving your co-signer the legal right to enter the agreement on your behalf as well as their own.

Another solution would be to sign separate contracts. Just make sure to specify the details in your contracts. As for entering the sum of the item/rent:
A) You enter the total sum in both contracts and specify that you have a solidarity obligation to pay.
B) You split the sum and thereby take individual responsibility for paying your part. Should you need copies or have any further questions, contact us at support@swiftcourt.com and we’ll happily assist you!

I forgot to add one of the services you offer in the contract, can I add it now?

Oh no! We work with a lot of amazing partners who offer our users really nice, local services. The possibility of adding them post-signing the contract varies between different offers. Contact our support through the chat function in the lower right corner or at support@swiftcourt.com and we'll help you out!

All categories

Creating a contract

How do I create a contract?

Why, we thought you’d never ask! You create a contract either by following a link in a marketplace ad or creating an account on our website where you then log in to find the contract view.



Where can I find my contract?

You’ll find your contract when you log into your account on app.Swiftcourt.com. We store it for 2 years, keeping it fed and warm (but, of course, first and foremost: completely safe from manipulation).

If your counterparty shared a contract with you, you’ll find it by clicking the link in the email we sent you. Didn’t receive an email? See the why haven’t I received the link my counterparty shared with me? question!

Once the contract has been signed by both parties, you can always find it as a downloadable PDF-file in the email we’ve sent you.



What are your different contract alternatives?

Depending on where you create your contract, the options will vary. We have contracts that are specifically designed to suit the needs of those buying or selling cars, boats, pets, caravans, motorcycles and rental contracts. There is also a general contract that you can use for all other purposes!



Are your contracts free of charge?

Thanks to our awesome marketplace partners, your contract will be free of charge if you create it via their sites. How you create a contract varies between marketplaces, but usually there’s a contract link in the ad view or somewhere in the process of creating the ad.

Depending on where you live, some contracts have a small fee when you create them independently via our website.

Can I download a preview of my unsigned contract?

Yeah, you can! If you click ‘sign contract’ you’re directed to a page where you go through an identification process (phone number or bankID), but you can save this ‘til later. In the top left corner the option of downloading the contract is offered. You can return to the contract without signing it and continue the editing.



I'm missing information about my counterparty, what do I do?

You mean you don’t know their social security number by heart?!? Just kidding, of course you don’t. Neither do we. Share the contract with them, allowing them editing access to your common contract.

Just fill out their contact information and click ‘share contract’ in the top menu bar. They can then fill in the information themselves! Simple as that!



Can I create a contract with someone representing a company?

The main idea of our service is to make peer to peer transactions easier and safer, we don’t have a separate ‘business to customer’ contract alternative available.

However, if a person representing a company has the authorization to sell something belonging to the company, that’s completely fine. Just make this clear by stating it somewhere in your contract!



Editing a contract

Can my counterparty fill in the information I’m missing?

They sure can! Once you’ve shared the contract with your counterparty, you will both have editing access from separate devices. That way, you can help each other fill out the fields!

Worried about them continuing to edit the fields after you’ve signed? No need! We remove your signature and notify you if any information is changed. Once both parties have signed the contract, it can no longer be edited.



How do I change the email address in the contract?

Actually, if you’re the one who created the contract – you can’t. If you didn’t enter your email correctly, you’ll have to create a new contract and account. A tad inconvenient, sure, but secure. We tie your contract to your email address for safety reasons.

If you realize your mistake post-signing the contract though, get in touch with our support at support@swiftcourt.com and we’ll help you!



How do I save changes in my contract?

You don’t! All changes are saved automatically every two seconds . Both you and the person you’re sharing the contract with can make changes at any time that will be saved automatically for both of you.

Should you have problem with information not being saved, try the following:
- Check that you have Internet access
- Update and clear your browser’s cache
- Exit the contract and re-enter it

Still not working? Contact our support through the chat function in the lower right corner or at support@swiftcourt.com and we’ll help you out!



What do I do if I can’t choose my country code?

Including your country code in the phone number field works too! Type in your number in its complete format, using the +X format, and the dropdown menu should automatically pick up your country code.



I accidentally picked the wrong role, what do I do?

Oopsie! That’s no biggie though, either you create a new contract or simply contact us at support@swiftcourt.com to get help with your existing one!

How do I make changes to a signed contract?

A contract that has been signed by both parties cannot be edited. By locking the contract down post-signing, we can guarantee that it hasn’t been manipulated. We are then able to provide timestamps proving that the contract is an original. The whole point of our service is to keep your transaction completely free from bamboozling!

If you do need to change something in an already mutually signed contract, you have to either create an entirely new one or contact our support at support@swiftcourt.com to receive an unsigned copy. If you end up signing two contracts, only the latest one will be valid.

When only one person has signed the contract, however, changes can still be made. Should any edits be made, the signature is removed and a notification is sent out via email.



Sharing a contract

How do I share the contract?

Luckily, it’s really simple: once you’re in the contract view, fill out the other person’s contact information and click the ‘share contract’ button in the menu bar at the top of the contract.

You can sign the contract before sharing it. Either you share it directly after signing, or you can revisit and share your contract later by logging into your account on app.Swiftcourt.com and entering your signed contract.



Why haven’t I received the link my counterparty shared with me?

Well, let’s investigate!

- Did your counterparty type in your email correctly? Sometimes ilovecats@hotmail.com looks really similar to ilovectas@hotmail.com …

- Have they actually clicked on the ‘share’ button? Entering the email is a good start but not quite enough, sometimes people miss that there’s another step!

- Have you done everything correctly but you still haven’t received the link? Contact our support at support@swiftcourt.com and we’ll send out a search team, let’s find that sneaky bastard!



Why does the contract link not work?

What! That’s not cool. The vast majority of our links work, but if you received a dysfunctional one, it could be due to cookie errors. Try opening the link in another browser or an incognito window. You might have to clear your browser and cookie history.

If you’ve created a contract but didn’t open the link within 24 hours of receiving it, it might have expired for safety reasons. Try logging into app.Swiftcourt.com and see if you can find your contract there. If you can’t, you’ll have to start a new one.



I’m missing information about my counterparty, what do I do?

You mean you don’t know their social security number by heart?!? Just kidding, of course you don’t. Neither do we. Share the contract with them, allowing them edit access to your common contract. Just fill out their contact information and click ‘share contract’ in the top menu bar. They can then fill in the information themselves! Simple as that!



Can I copy an old contract and share it with someone else?

Well, if you created the contract, then yeah! Sure you can, just contact our support and we’ll create a copy that you can use as a template for a new one! You can reach us through the chat function in the lower right corner or at support@swiftcourt.com.



Signing a contract

Why am I not getting the verification text message?

That’s weird! There are three things you can check yourself:

- Is your phone number entered correctly in the contract?

- Is the country code correct?

- Do you have reception? By reception we’re not referring to wifi or 3G/4G, but rather if you can receive text messages or phone calls at all?

If you can tick all three boxes, the fault is probably on our end. Contact us through the chat function in the lower right corner or at support@swiftcourt.com and we’ll help you out!



How do I sign the contract?

Just click ‘sign contract’ at the bottom of the contract! You then identify yourself by entering a code sent to the phone number entered in the contract. The process of signing varies depending on where you live; in Sweden and Norway you also sign with BankID.



Why was my signature removed?

If you were the first one to sign the contract and your counterparty changes any details, your signature will automatically be removed. You’ll be notified via email, giving you the chance to go in and review the changes before signing again. This is a necessary procedure to guarantee that the contract has not been manipulated.

In other words: once one person has signed, the other person will not be able to manipulate what that person signed. If they change it, a new signature is required.



We want three people to sign the contract, is that possible?

At the moment we only offer contracts that are signed by two parties, no more – no less. But don’t think we haven’t heard you, we are looking into developing multiparty signing as a future feature!

The easiest way to get past this hurdle is issuing a power of attorney and thereby giving your co-signer the legal right to enter the agreement on your behalf as well as their own.

Another solution would be to sign separate contracts. Just make sure to specify the details in your contracts. As for entering the sum of the item/rent:
A) You enter the total sum in both contracts and specify that you have a solidarity obligation to pay.
B) You split the sum and thereby take individual responsibility for paying your part. Should you need copies or have any further questions, contact us at support@swiftcourt.com and we’ll happily assist you!



Sweden & Norway: how do I sign without BankID?

Most of our swedish and norwegian contracts require BankID. Get in touch with our support at support@swiftcourt.com to learn more about our contracts and your options.



Related services

How do I pay?

This varies! We’ve launched a secure payment solution for purchasing a car on Norwegian marketplace FINN.no. We’ve put the entire task force on bringing this service to more markets, but right now it’s limited to the norwegian vikings. If you are in fact buying a car on FINN.no, you can read more about the service here.

For the rest of you: make your choice payment method and time frame clear in the contract and pay your seller directly. Please note that entering your payment details in the contract will not result in an automatic payment, you still have to make the actual transaction.



I forgot to add one of the services you offer in the contract, can I add it now?

Oh no! We work with a lot of amazing partners who offer our users really nice, local services. The possibility of adding them post-signing the contract varies between different offers. Contact our support through the chat function in the lower right corner or at support@swiftcourt.com and we’ll help you out!



How do I register change of ownership for my vehicle?

You have to register the change of ownership with the relevant authority in your country, it’s not something you can do in our contract. If you’re unsure of the process in your country, read more by clicking below:


Norway
Sweden
Ireland
Finland
Belgium



Cancel your transaction

I signed a contract but changed my mind, what do I do?

Have both parties signed it? Yes? Okay, then you need to talk to the person you’ve signed the contract with and come to an agreement. You have to cancel your contract together, it’s not something we can do for you. We do however have cancellation contract available that you can use.

Are you the only one who has signed the contract? Well, then you simply remove your signature by clicking ‘remove signature’ in the top left corner or at the bottom of the contract.



The seller has not delivered what we agreed to, what do I do?

If you suspect having been subjected to fraud, read more here.

Have you received an item that doesn’t live up to your expectations? Yes? Well, then we understand if you’re frustrated. Consider the following:

- Was the error hidden? ‘Hidden’ means that you couldn’t possibly have noticed it when examining the item pre-purchase. If the error wasn’t hidden, getting compensation will be difficult.

- If the error, in fact, was impossible to detect during your examination, your first action should be to contact the seller and explain the situation. Try to work out a solution; could the seller consider contributing in having the error fixed, or offer you a price reduction?

- They can’t? Okay, for some of our contracts you get the option of filing a complaint. Log into your account on app.Swiftcourt.com and open your contract. If the complaint service is available to you, you’ll find it in the top right corner. We’ll help you talk to the seller and assist you in trying to reach a solution.

- If you can’t find a solution and still want to take the matter further, you’ll have to take legal action.

If the error is substantial, canceling the purchase and getting your money back could be a possibility. Contact us at support@swiftcourt.com for any further questions.



Safety & GDPR

Is it safe to shop second hand online?

If you do your homework: yes! Using a digital contract is a good start, but you should still examine the item and ask for relevant documentation (receipts and/or proof of ownership etc.).

If you’re buying the item without examining it live, you should ask for additional pictures. We also recommend you pay the extra buck to have it sent with tracking. Read more about staying safe when buying things online here.



What makes your contract safe/secure?

You sign our contract electronically with an E-signature, a legal and secure way of signing documents from the comfort of your bed. Once both parties have verified their phone numbers and signed, the contract cannot be edited any further. In other words: there’s no way to manipulate the information post-signing, which often is the problem with traditional paper contracts.

Both parties receive the contract as a printable PDF-file and we will also store it electronically for up to two years. If you want to read more about what personal data we store and why, read more in our privacy policy.

While we can guarantee that your contract is an original, you still have to be thorough in your own research when buying something from a private user. Find out as much as you can about the object that is being sold and make sure to ask for relevant records when necessary. When you buy a car, for example, you should always ask for proof of ownership and roadworthiness testing, as well as warranty-, insurance- and, maintenance records.



How do I recognize a scammer?

We wish we could tell you, but different scammers attempt fraud differently. It can be really difficult to detect them. Using our digital contract, however, is a good first step to scare scammers away. Click here to read more about how to stay safe out there.



I have been scammed, what do I do?

Oh no! The good news is that you used a digital contract, which clearly states what you’re entitled to, and contains data that will make it easier to locate the scammer. Click here to read the action plan. Contact us at support@swiftcourt.com if you want further assistance!



Do you store my personal data?

In order to keep your contract safe on our servers, we need to store your data. We can guarantee that we will not give your information away unless you have specifically agreed to it. Read more in our privacy policy.



About Swiftcourt

How do you make money?

We want to bring power to the people and wish to offer our service free of charge, but we also want our employees to be able to pay their rents. Luckily, the marketplaces we work with make both dreams come true. They pay us, so that you can use the contracts free of charge on their sites. Isn’t that real’ nice of them? We think so.

We’re also really happy about the fact that we can make money from offering you relevant and convenient services such as insurances and warranties directly in the contract. It’s really a win-win-win situation; they win, we win and, you win.



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