Secure payments - DoneDeal
We’ve launched our payment service with the aim of making the last step of your transaction – paying and handing over the vehicle – as simple and secure as possible. Not getting paid is a common concern for sellers, while buyers often worry that the seller will take their money and never hand over the vehicle. But fear not! We’ve got you covered.
With our payment service, neither the buyer nor the seller need to worry. The payment is transferred into a secure vault where it stays until both parties have confirmed the handover. That way, the seller can’t access the money until they’ve handed over the vehicle and the buyer won’t be able to drive off without paying. It’s a win-win situation!
How does it work?
1. Agree on the terms
Enter details about the vehicle and your transaction into an agreement. Sign directly with E-signatures to seal the deal.
The payment is accessed through your agreement that you open by logging into app.swiftcourt.com, or through following the access link in your confirmation email.
2. Set up your payment
Once you've signed the agreement, the seller sets up the payment by verifying their ID and entering the bank account to receive the payment into. The buyer will then be notified and transfer the purchase fee.
The payment is locked in a secure holding vault where neither party can access it until the handover has been completed.
3. Buyer receives keys
Buyer and seller meet and the keys to the vehicle are handed over. Both parties digitally confirm that the vehicle has successfully switched owner, and the money is released from the holding vault and transferred to the seller.
4. Seller receives money
Congratulations on a secure sale! A payment receipt will be sent out instantly, and the money will be in the seller's account within a couple of days depending on the bank provider.
You can trust that your payment process will be smooth and secure. The buyer transfers the payment before receiving the keys, and the seller doesn’t get access to the money until both parties confirm on the spot that the vehicle has been handed over.
Keep in mind though that while the payment process is secure, you still need to go through all the other steps with the same level of attention as you would otherwise. The buyer should examine the vehicle thoroughly and the seller is obliged to inform the buyer of any potential errors of the vehicle – before signing the agreement.
What makes your payment service secure?
Good question! We asked our users what part of an online marketplace transaction they find most challenging, and it really came as no surprise to hear that it’s the payment. Both sellers and buyers worry about not getting what has been agreed upon. Because how can you trust a complete stranger?
Well, you can’t! That’s why we’ve worked day and night to bring you this solution. Once you’ve agreed to the conditions of your transaction and signed the agreement, the buyer transfers the payment into a secure vault that we’ve set up for you. It stays there until both the seller and buyer, at the time of the handover, confirm that the vehicle has switched owner. After that, the payment is automatically transferred to the seller. This means that neither the buyer nor the seller can run away with the money or the vehicle without the other person receiving what they’re entitled to. Yes, we know, pretty amazing!
An additional step in making the process more secure is the identification process, where the seller needs to provide identification in the form of a driver’s license or passport. They will not be able to go any further in the process until this step is completed.
If any issues arise during your transaction, you just get in touch with our wonderful support team by clicking the support button down in the far right corner of this page, “deny transfer” in the payment process or sending an email to firstname.lastname@example.org.
Hard to beat, don't you think?
How does the identification process work?
When setting up the vault into which the buyer will securely transfer the payment, the seller needs to identify themself. By uploading images of either a driver’s license or passport, the identity that the seller has provided in your agreement is confirmed. In other words, the name given in the agreement must match the identification document provided in the payment!
Above you can see the requirements for the image you upload of your driver's license or passport. The process is usually instant and lets you proceed to entering your bank account details within minutes. It’s possible though that your request is sent to manual handling, which can take up to 48 hours.
What's the time frame for your payment service?
Well, it mostly depends on how quickly you act! The seller is usually notified within minutes when the buyer has transferred the payment into the vault. The identification process, where the seller identifies themselves through their driver’s license or passport, is also more or less instant as long as the information is entered correctly. If the identification process is escalated to manual handling, it can take up to 48 hours – the seller will be informed if this occurs. Once both parties have confirmed the handover, the seller can usually expect to see the payment on their account within two to three business days.
Contact our wonderful support team by clicking the support button in the lower right corner on this page or email us at email@example.com if you have any further questions!
Do you store my personal data?
Swiftcourt collects and stores relevant personal data to ensure the legal validity of your agreement and payment. This includes information about the vehicle, the buyer and the seller. Your information will not be passed on to a third party.
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