Secure payments - DoneDeal
We’ve launched our payment service with the aim of making the last step of your transaction – paying and handing over the vehicle – as simple and secure as possible. Not getting paid is a common concern for sellers, while buyers often worry that the seller will take their money and never hand over the vehicle. But fear not! We’ve got you covered.
With our payment service, neither the buyer nor the seller need to worry. The payment is transferred into a secure vault where it stays until both parties have confirmed the handover. That way, the seller can’t access the money until they’ve handed over the vehicle and the buyer won’t be able to drive off without paying. It’s a win-win situation!
How does it work?
1. Transfer payment into the vault
When you’ve signed the contract, the buyer initiates the payment process by transferring the payment into the secure vault.
The service is accessed through the email we’ve sent you or by viewing your contract on app.swiftcourt.com.
2. Hand over the keys
When the seller is notified that the payment has been transferred, it’s time to hand over the keys!
3. Confirm the handover
Once the handover is complete, both the seller and buyer confirm it in the online payment process that you access through the email we’ve sent you or by viewing your contract on app.swiftcourt.com.
4. Seller receives payment
Once both parties have confirmed the handover, the payment is automatically transferred to the seller’s bank account. We then email a receipt of the payment to both the buyer and seller.
You can trust that your payment process will be smooth and secure. The buyer transfers the payment before receiving the keys, and the seller doesn’t get access to the money until both parties confirm on the spot that the vehicle has been handed over.
Keep in mind though that while the payment process is secure, you still need to go through all the other steps with the same level of attention as you would otherwise. The buyer should examine the vehicle thoroughly and the seller is obliged to inform the buyer of any potential errors of the vehicle – before signing the contract.
What makes your payment service secure?
Good question! We asked our users what part of an online marketplace transaction they find most challenging, and it really came as no surprise to hear that it’s the payment. Both sellers and buyers worry about not getting what has been agreed upon. Because how can you trust a complete stranger?
Well, you can’t! That’s why we’ve worked day and night to bring you this solution. Once you’ve agreed to the conditions of your transaction and signed the contract, the buyer transfers the payment into a secure vault that we’ve set up for you. It stays there until both the seller and buyer, at the time of the handover, confirm that the vehicle has switched owner. After that, the payment is automatically transferred to the seller. This means that neither the buyer nor the seller can run away with the money or the vehicle without the other person receiving what they’re entitled to. Yes, we know, pretty amazing!
An additional step in making the process more secure is the identification process, where the seller needs to provide identification in the form of a driver’s license or passport. They will not be able to go any further in the process until this step is completed.
If any issues arise during your transaction, you just get in touch with our wonderful support team by clicking the support button down in the far right corner of this page, “deny transfer” in the payment process or sending an email to email@example.com.
Hard to beat, don't you think?
What's the time frame for your payment service?
Well, it mostly depends on how quickly you act! The seller is usually notified within minutes when the buyer has transferred the payment into the vault. The identification process, where the seller identifies themselves through their driver’s license or passport, is also more or less instant as long as the information is entered correctly. If the identification process is escalated to manual control, it can take up to 48 hours – the seller will be informed if this occurs. Once both parties have confirmed the handover, the seller can expect to see the payment on their account within two business days.
Contact our wonderful support team by clicking the support button in the lower right corner on this page or email us at firstname.lastname@example.org if you have any further questions!
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